energy efficient property services

Freephone: 0800 644 6190

Email: info@energysave-uk.co.uk

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0800 6446190 or write to us at 51a Wharncliffe Road, Ilkeston, Derbyshire DE7 5GF, or email us at info@energysave-uk.co.uk.

We aim to respond within 28 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to UK Mediation Ltd via their website at www.ukmediation.net. UK Mediation Ltd may charge you for using this service. If you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

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Why Choose Us?

Family Run Business

Vast Experience

Extensive Central UK Coverage


Proven Performance from Trusted Brands

Testimonials

  • Our roof renovation was carried out on 24th-25th June 2015. The work was done efficiently, with the minimum of disruption. Our property was left clean and tidy. Your operatives, Jason and Brian, were polite and friendly. They explained each part of the operation as they went along. Altogether, a very satisfied job – Well done! Many thanks.

    Mr P J West (Derby)

  • Following the work carried out on my property on Broadhome Lane, Belper. I would like to say what a totally satisfied customer I am. I would highly recommend Energysave UK for their professionalism throughout.

    Mr Jackson (Derbyshire)

  • Very Satisfied with the job. Simon explained the procedure and was most helpful – a credit to your company. No problems at all.

    Mr Andrews (Allestree)

  • Fast and efficient friendly service from all the people we met, from initial contact to final inspection. The actual installation of the wall coatings was done with the minimum of mess. Windows, doors and frames were protected and then washed and wiped down (Just in case) All dirty materials, empty containers etc. were removed from site on clear up - Can’t fault the service so far.

    Mr Tomlinson (Nottingham)